< Back

Frequently Asked Questions

Installation

• I've installed the trial version (Acrobat 8 Pro for windows on a XP home PC) and whenever I try to export the following error appears: 0002 : Error adding string to construction. Changed the PC, and the same thing happens.
• I have installed the Java software, but I still cannot view the web demo. It just sits there saying Loading.... ?
• When I try and install the Macintosh Java software from the RealVue3D web site, I get an alert indicating that the volume contains a newer version of Java
• When trying to download Java I get an error message ‘Your security settings do not allow web sites to use Active X on your computer'?
• When I try to download Java on to my PC, I get a warning that I do not have Active X installed. How do I install this?
• Even when I have downloaded and installed the Java software on my PC, I am unable to view the web demo.
• When I click on the web demo on the RealVue3D web site, nothing happens and I cannot view the demo.
• What computer specification do I need to run RealVue 3D?

I've installed the trial version (Acrobat 8 Pro for windows on a XP home PC) and whenever I try to export the following error appears: 0002 : Error adding string to construction. Changed the PC, and the same thing happens.

Have you downloaded the free java software from the sun java web site? The most likely reason is you do not have Java installed or it is not the correct version. You need to have at least Java 5.0.12 installed on your system.

To update your Java software, visit
For a PC Users go to: http://www.java.com/en/download/index.jsp
For a Mac OSX 10.4:http://www.apple.com/downloads/macosx/apple/macosx_updates/javaformacosx104release6.html
For a Mac OSX 10.5:http://www.apple.com/downloads/macosx/apple/application_updates/javaformacosx105update1.html

^ Top

I have installed the Java software, but I still cannot view the web demo. It just sits there saying Loading.... ?

It is possible that you need to wait longer. When Java loads a RealVue3D applet over the web, it can take time to download all the applet components to your machine. Depending on the speed of your internet connection this can take between a few seconds and several minutes. It is also possible that your firewall may be blocking the execution of java applets. Contact your system administrator for advice on enabling them on your system.

Another possible (but unlikely) reason could be if at any point you installed a pre release version of RealVue3D and installed the RVJavaUpdater that went with these early preview versions. If this is the case you should delete these updated files from your system. If you think this might apply to you

Mac Users should delete the following files
/Library/Java/Extensions/gluegen-rt.jar 
/Library/Java/Extensions/jogl.jar 
/Library/Java/Extensions/libgluegen-rt.jnilib 
/Library/Java/Extensions/libjogl.jnilib 
/Library/Java/Extensions/libjogl_awt.jnilib 
/Library/Java/Extensions/libjogl_cg.jnilib

PC Users should delete the following files
/Program files/Java/JRE<JavaVersion>/lib/ext/gluegen-rt.jar 
/Program files/Java/JRE<JavaVersion>/lib/ext/jogl.jar 
/Program files/Java/JRE<JavaVersion>/bin/gluegen-rt.dll
/Program files/Java/JRE<JavaVersion>/bin/jogl.dll 
/Program files/Java/JRE<JavaVersion>/bin/jogl_awt.dll
/Program files/Java/JRE<JavaVersion>/bin/jogl_cg.dll

^ Top

When I try and install the Macintosh Java software from the RealVue3D web site, I get an alert indicating that the volume contains a newer version of Java

OSX for macintosh and windows Vista have current versions of Java already installed with the operating system, so users would not need to install the Java software from the RealVue 3D web site. Java is constantly being updated so it is always best to check for java updates periodically. The new Java updates now usually prompt both PC and macintosh users to upgrade to newer versions via automatic updates. RealVue3D V3 now manually checks whether Java is installed on the machine when the application is first used.  

^ Top

When trying to download Java I get an error message ‘Your security settings do not allow web sites to use Active X on your computer'?

This means your internet security settings have been set to medium or high which does not allow the download, installation or running of Active X.

These settings can be changed by enabling the download and running of Active X within your web browser security settings.

^ Top

When I try to download Java on to my PC, I get a warning that I do not have Active X installed. How do I install this?

Java requires the installation of Active X on your PC. If you are downloading from the Java web site you will be prompted to install Active X and this will automatically begin as part of your Java installation process.

^ Top

Even when I have downloaded and installed the Java software on my PC, I am unable to view the web demo.

When you first install the Java software from the Java web site it is recommended that you allow the Java installation to verify that you have downloaded the correct version of Java for your particular machine. This occurs right at the end of the installation process where your PC can be interrogated to ensure that the right installation is present. 

If the wrong install is present you will receive a notification message that an incorrect version of Java is installed and you will then be prompted to install a new update. This triggers a new installation process which can then be verified once the process has completed.

^ Top

When I click on the web demo on the RealVue3D web site, nothing happens and I cannot view the demo.

The most likely reason is you do not have Java installed or it is not the correct version. You need to have at least Java 5.0.12 installed on your system.

To update your Java software, visit
For a PC Users go to: http://www.java.com/en/download/index.jsp
For a Mac OSX 10.4:http://www.apple.com/downloads/macosx/apple/macosx_updates/javaformacosx104release6.html
For a Mac OSX 10.5:http://www.apple.com/downloads/macosx/apple/application_updates/javaformacosx105update1.html

^ Top

What computer specification do I need to run RealVue 3D?

RealVue3D is a cross platform application. Your clients need no specialist software to view e-mailed or embedded creative simulations on the web. All they require is the free Java application at version 1.5 or later and a reasonable 3D capable graphics card.

As the creator, the minimum requirements you need to run RealVue 3D is:

• Macintosh User: A G5 PowerPC or Intel processor 1.8GHz plus, with 1 GB RAM 148 GB HDD with a 3D graphics card. OSX 10.4 or later operating system

• PC User: Celeron/Pentium or Xeon 1.5GHz plus processor with a minimum of 1 GB RAM and a 12 GB HDD with a 3D graphics card. Windows XP or Vista operating system

• Software:

• Java 5.0.12
• Internet Explorer 6 or later, Mozilla Firefox or Safari web browser
• Adobe Acrobat Standard or Professional V7, V8 or V9 or Quark Express V7 or V8

Note: Quark or Acrobat are not required for Standalone version of RealVue3D

^ Top

< Back